Terms of Service

Last updated: November 20, 2025

These Terms of Service govern your use of the CommCore website and services. By accessing our website or engaging with our communication training programs, you agree to be bound by these terms. Please read them carefully before proceeding.

Understanding Our Services

What We Offer

CommCore provides professional communication training and development services designed for business professionals in the United Kingdom. Our programs include executive coaching, business writing training, and cross-cultural communication workshops, all delivered through personalized approaches tailored to individual needs.

These services aim to enhance professional communication capabilities, improve workplace interactions, and support career development. The specific scope, duration, and format of services are defined in individual engagement agreements established between CommCore and each client.

Service Delivery Methods

Our training programs may be delivered through various formats, including in-person sessions, virtual meetings, written materials, recorded content, and practice exercises. The specific delivery method depends on the program selected and mutual agreement between CommCore and the client. We reserve the right to adjust delivery methods when necessary due to circumstances beyond our control, while maintaining program quality and learning objectives.

Website Information and Resources

The CommCore website provides information about our services, methodologies, and professional development approaches. While we strive for accuracy, website content is for informational purposes only and should not be considered as professional advice specific to your situation. Formal service recommendations are provided through direct consultation after understanding your particular needs and circumstances.

Acceptable Use Policy

When using our website and services, you agree to comply with applicable laws and these usage guidelines. This ensures a respectful environment conducive to professional development for all participants.

Permitted Uses

You may access our website to learn about our services, contact us with inquiries, access materials provided as part of your training program, and engage with content we've made available for your professional development. If enrolled in our programs, you're welcome to use provided materials for your personal skill development and apply learned concepts in your professional work.

We encourage you to share general insights from our programs within your organization where appropriate, as this often extends the value of professional development investments. However, please respect intellectual property considerations outlined in these terms.

Prohibited Activities

The following activities are not permitted when using our website or services:

• Reproducing, distributing, or selling our proprietary materials, training content, or methodologies without explicit written permission
• Attempting to access systems or data not intended for your use, including other clients' information or internal systems
• Using automated systems, scripts, or bots to access or interact with our website
• Misrepresenting your identity, affiliation, or relationship with CommCore
• Attempting to reverse engineer, decompile, or discover source code of any software we use
• Introducing malware, viruses, or any harmful code to our systems
• Engaging in any activity that disrupts or interferes with our services or other users' access

Service Access Requirements

To participate in our training programs, you must be at least 18 years old and have the authority to enter into binding agreements. For corporate engagements, you must have appropriate authorization from your organization. Access to certain services requires registration and account creation, where you're responsible for maintaining the confidentiality of your login credentials.

Fair Usage Guidelines

We're committed to providing quality service to all clients. Reasonable use of our resources includes attending scheduled sessions, completing assigned work within agreed timeframes, and communicating professionally with our staff. Excessive demands beyond contracted services, repeated failure to attend scheduled sessions without notice, or unreasonable requests may be addressed through direct conversation about adjusting the service arrangement.

Account Management and Access

Account Creation

When you enroll in our programs, we may create an account for accessing materials and tracking your progress. You're responsible for providing accurate information during registration and keeping this information current. Your account is personal to you and should not be shared with others unless explicitly authorized as part of a corporate program.

Account Security

You're responsible for maintaining the security of your account credentials. Choose a strong password and don't share it with others. If you believe your account has been compromised or notice unauthorized activity, notify us immediately so we can take appropriate action to secure your account and investigate the issue.

While we implement security measures to protect accounts, you play an important role in account security through careful handling of login information and prompt reporting of concerns.

Account Suspension and Termination

We reserve the right to suspend or terminate access to accounts that violate these Terms of Service, engage in prohibited activities, or demonstrate patterns of behavior inconsistent with productive professional development. Before taking such action, we typically attempt to address concerns through direct communication. However, we may take immediate action in cases of severe violations or potential harm to our systems or other users.

Multiple Account Policies

Generally, one account per individual is sufficient for accessing our services. If you need additional accounts for legitimate business purposes, such as accessing different programs through separate organizational sponsors, please contact us to discuss appropriate arrangements. Creating multiple accounts to circumvent usage limitations or access restrictions is not permitted.

Service Availability and Modifications

Service Uptime and Maintenance

We strive to maintain reliable access to our website and online materials. However, occasional maintenance, updates, or technical issues may require temporary service interruptions. We attempt to schedule maintenance during off-peak hours when possible and provide advance notice of planned downtime affecting client access to materials or scheduled virtual sessions.

Feature Availability and Updates

The specific features, tools, and resources available through our services may evolve over time as we refine our offerings based on client feedback, industry developments, and our own learning about what creates the most value. We generally introduce enhancements gradually and provide information about significant changes that affect how clients interact with our programs.

Geographic Availability

Our services are primarily designed for and marketed to business professionals located in the United Kingdom. While we may occasionally work with clients in other locations, service availability, delivery methods, and pricing may vary for international engagements. Contact us to discuss whether our services can be appropriately delivered in your location.

Service Modifications and Updates

CommCore reserves the right to modify, suspend, or discontinue aspects of our services at any time. For active engagements, we honor the terms agreed upon at the start of your program, making changes only by mutual agreement or when necessary due to circumstances beyond our control. We aim to provide reasonable notice before making changes that significantly affect current clients, allowing time to complete ongoing programs under original terms or adjust arrangements as needed.

Intellectual Property Rights

Our Content and Materials

All content on the CommCore website and materials provided through our programs, including text, graphics, logos, images, training modules, methodologies, frameworks, and software, are owned by CommCore or our licensors and protected by UK and international copyright, trademark, and other intellectual property laws. This includes the CommCore name, logo, and associated branding elements.

License to Use Our Materials

When you participate in our programs, we grant you a limited, non-exclusive, non-transferable license to access and use provided materials solely for your personal professional development. You may retain these materials for reference and apply learned concepts in your work. However, you may not reproduce, distribute, modify, create derivative works from, publicly display, or sell our materials without explicit written permission.

Your Content and Contributions

During training sessions, you may share examples from your work, participate in discussions, or submit practice exercises. You retain ownership of content you create, but by sharing it with CommCore, you grant us permission to use it for purposes of delivering your training, providing feedback, and improving our services. We respect the confidential nature of client examples and don't share your specific materials publicly without permission.

Copyright and Trademark Notices

All CommCore materials should retain their original copyright and trademark notices. Removing or altering these notices is not permitted. If you reference our work in professional contexts, appropriate attribution is appreciated. For formal publications or presentations that substantially feature our methodologies or frameworks, please contact us to discuss proper citation and any necessary permissions.

Fees and Payment

Service Fees

Fees for CommCore services are established through individual engagement agreements and vary based on program type, duration, level of customization, and specific client needs. All fees are quoted in British Pounds (£) and include applicable VAT unless otherwise specified. Detailed pricing information is provided during initial consultations once we understand your requirements.

Payment Terms and Methods

Payment terms are outlined in your service agreement. We typically invoice before or at the start of programs, with payment due according to agreed terms. We accept payment via bank transfer, corporate payment cards, or other methods as mutually agreed. Late payments may result in delayed service delivery or suspension of access to materials until accounts are current.

Cancellations and Refunds

Cancellation and refund policies are specified in individual service agreements and vary based on program type and timing. Generally, we're accommodating when life circumstances require schedule changes and work with clients to reschedule sessions within reasonable timeframes. Refund eligibility depends on how much of the program has been delivered and the timing of cancellation requests relative to scheduled sessions.

Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify active clients through email or notices on our website. The "Last updated" date at the top of this document indicates when the most recent revision was made.

Your continued use of our website and services after changes take effect constitutes acceptance of the updated terms. If you don't agree with modified terms, please discontinue using our services. For active engagements, existing service agreements remain in effect under their original terms until completion, unless changes are required by law or mutually agreed upon.

Questions About Terms of Service

If you have questions about these Terms of Service or need clarification about any provisions, please contact us:

Email: info@domain.com

Phone: +44 20 7495 8372

Address: 142 Oxford Street, London W1D 1NB, United Kingdom