Privacy Policy

Last updated: November 15, 2025

At CommCore, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you interact with our website and services. We believe in transparency and want you to understand your rights and our responsibilities regarding your data.

Information We Collect

Information You Provide Directly

When you contact us through our website or inquire about our services, you may choose to provide certain personal information. This typically includes your name, email address, phone number, and details about your communication development needs. We only collect information that you voluntarily submit to us through contact forms or direct communication.

The information you provide helps us understand your requirements and respond appropriately to your inquiries. We never require you to share more information than necessary for the purpose of your interaction with us.

Information Collected Automatically

Like most websites, we automatically collect certain technical information when you visit our site. This includes your IP address, browser type, device information, operating system, and pages visited. We also collect timestamps of your visits and the referring website that directed you to our site.

This automatic collection helps us understand how visitors interact with our website, identify technical issues, and improve overall user experience. The data is typically collected through cookies and similar tracking technologies, as detailed in our Cookie Policy.

Analytics and Usage Data

We use analytics tools to understand website performance and visitor behavior. These tools collect aggregated data about page views, session duration, bounce rates, and navigation patterns. This information is anonymized and helps us identify which content resonates with visitors and where improvements might be needed.

Legal Basis for Data Processing

Under UK GDPR and Data Protection Act 2018, we process personal data based on several legal grounds: your consent when you submit forms or accept cookies, legitimate interests in operating and improving our website, contractual necessity when providing services you've requested, and legal obligations where required by law. You have the right to withdraw consent at any time without affecting prior lawful processing.

How We Use Your Information

Responding to Your Inquiries

The primary purpose of collecting your contact information is to respond to your questions, provide information about our services, and facilitate communication about potential engagement. We use your email and phone number solely to continue conversations you've initiated with us.

Service Provision and Improvement

If you become a client, we use your personal information to deliver the communication training services we've agreed upon. This includes scheduling sessions, sharing materials, tracking progress, and customizing programs to your needs. We also analyze aggregated data to improve our service offerings and website functionality.

Website Analytics and Enhancement

Technical and usage data helps us understand how people interact with our website. We use this information to identify popular content, fix technical problems, optimize page load times, and ensure our site works well across different devices and browsers. This data is typically anonymized and used in aggregate form.

Marketing Communications

With your explicit consent, we may send you information about our services, industry insights, or relevant professional development resources. You can opt out of marketing communications at any time through the unsubscribe link in emails or by contacting us directly. Opting out won't affect service-related communications if you're an active client.

Legal Compliance and Protection

We may use and disclose personal information when necessary to comply with legal obligations, respond to lawful requests from authorities, enforce our terms and conditions, protect our rights and property, or ensure the safety of our clients and staff. We only disclose the minimum information required in such circumstances.

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we work with carefully selected service providers who help us operate our website and deliver services. These partnerships are governed by strict data protection agreements.

Service Providers and Processors

We engage third-party companies to perform specific functions on our behalf, such as hosting our website, providing analytics services, processing payments, or facilitating communications. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security.

Examples include web hosting providers, email service platforms, payment processors, and analytics tools. We carefully vet these partners and ensure they comply with applicable data protection laws.

Analytics and Advertising Partners

With your consent, we use analytics platforms like Google Analytics to understand website usage. These services may set cookies on your device and collect data about your browsing behavior. The data collected is subject to the privacy policies of these third-party services. You can control this data collection through your cookie preferences.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred to the acquiring entity. We would notify affected individuals of any such transfer and provide information about choices regarding their data under the new ownership.

How We Protect Your Information

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. While no system is completely secure, we take data protection seriously and continuously review our security practices.

Technical Security Measures

Our website uses SSL/TLS encryption to protect data transmitted between your browser and our servers. We employ firewalls, intrusion detection systems, and regular security updates to protect against unauthorized access. Sensitive data is encrypted both in transit and at rest when stored on our systems.

Access Controls and Monitoring

Access to personal information is restricted to employees and contractors who need it to perform their job functions. We use strong authentication mechanisms, regularly review access permissions, and monitor systems for unusual activity. All personnel with access to personal data are trained on privacy and security requirements.

Data Retention and Storage

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Contact inquiries are typically retained for up to two years, while client records may be kept longer to fulfill contractual obligations and legal requirements. When data is no longer needed, we securely delete or anonymize it.

Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals within 72 hours as required by UK GDPR. We will also report the breach to the Information Commissioner's Office (ICO) where legally required and take immediate steps to mitigate any harm.

Your Data Protection Rights

Under UK data protection law, you have several important rights regarding your personal information. We respect these rights and will respond to requests within the timeframes required by law.

Right to Access

You can request a copy of the personal information we hold about you. This includes details about what data we process, why we process it, who we share it with, and how long we keep it. We'll provide this information in a clear, accessible format within one month of your request.

Right to Rectification

If personal information we hold about you is inaccurate or incomplete, you have the right to have it corrected. Contact us with the correct information, and we'll update our records promptly. We may need to verify the accuracy of new information you provide.

Right to Erasure

Also known as the "right to be forgotten," you can request deletion of your personal information in certain circumstances, such as when it's no longer necessary for the purpose it was collected, you withdraw consent, or you object to processing. Some legal obligations may require us to retain certain data despite an erasure request.

Right to Data Portability

You can request to receive personal data you've provided to us in a structured, commonly used, machine-readable format. This right applies to data processed based on consent or contract performance. You can also request that we transmit this data directly to another organization where technically feasible.

Right to Object

You can object to processing of your personal data when we rely on legitimate interests as our legal basis. You also have an absolute right to object to direct marketing at any time. We'll stop processing unless we can demonstrate compelling legitimate grounds that override your interests.

Right to Restrict Processing

In certain situations, you can request that we limit how we use your personal information. For example, if you contest the accuracy of data, we'll restrict processing while we verify accuracy. During restriction, we may still store the data but won't use it without your consent except in limited circumstances.

How to Exercise Your Rights

To exercise any of these rights, contact us using the details provided at the end of this policy. We may need to verify your identity before fulfilling requests. There's no charge for most requests, though we may charge a reasonable fee for manifestly unfounded or excessive requests, particularly repeated requests for the same information.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features on our website
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details below. We will process your request promptly in accordance with applicable data protection laws.

International Data Transfers

Some of our service providers may be located outside the United Kingdom. When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

These safeguards may include standard contractual clauses approved by the UK authorities, adequacy decisions for countries with equivalent data protection standards, or other legally recognized transfer mechanisms. You can request information about specific safeguards applied to transfers of your data.

Children's Privacy

Our services are designed for business professionals and we do not knowingly collect personal information from individuals under 18 years of age. If you're under 18, please do not submit any personal information through our website.

If we become aware that we've inadvertently collected personal information from someone under 18, we'll take steps to delete it as quickly as possible. Parents or guardians who believe we may have collected information from a minor should contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we'll notify you by posting a prominent notice on our website or, where appropriate, sending you a direct communication.

The "Last updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us:

Email: info@domain.com

Phone: +44 20 7495 8372

Address: 142 Oxford Street, London W1D 1NB, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues, at ico.org.uk or by calling their helpline at 0303 123 1113.